How do I get help on Launched Here?
Use the help button to search articles, chat with our AI assistant, or reach our team by email.
Updated
Your help button is your friend
Spot the help button on any page—it's your gateway to answers. Search our help articles, chat with our AI assistant, or fire off a request to our actual humans. Pick whatever suits you.
What our assistant can do
When you're signed in, the assistant reads your account details: your listings, orders, invoices, the lot. It'll explain what's happening—say, why your listing's still in the wings rather than live. Here's the thing: it's read-only. It won't change anything in your account, and it never asks for passwords or card numbers. You're safe.
Reach the team
Send a request via the help button or head to /contact. You'll get a ticket number straight to your inbox, and we'll reply by email. Add anything else? Just reply to that email and we'll keep the thread going. You can also email launch@zinndigital.com directly. We're here during office hours Mon-Fri 08:00-20:00 UTC.
Questions people ask
- Can the AI assistant make changes to my account?
- No. The assistant can only read your account information to help explain what's going on. It never modifies anything and never asks for passwords or card details.
- How do I contact a real person?
- Use the help button, visit /contact, or email launch@zinndigital.com. You'll receive a ticket number and we'll reply by email during office hours Mon-Fri 08:00-20:00 UTC.
- Who operates Launched Here?
- Launched Here is run by Zinn Digital® Ltd, registered in the United Kingdom.